Guaranteeing a satisfactory shopping experience
You have 14 days to make a refund request after your order has been delivered.
You can return any product you have bought, and we will take care of the return shipping
If the item you have received is defective, not fit for purpose or not as described on
website, you may return it within 30 days from receiving it and will receive a full
along with any shipping fees applied.
If your purchase is found to be counterfeit, you will receive a full refund along with
shipping fees paid.
Once we receive your returned item, we will inspect it and process your refund in 10 days working starting from the day we received the product.
Pack the item in its original state and packaging. Hand over the package to the courier
A pick-up will be scheduled by one of our courier services.
through the " tv-it.com " page
In case the item you received is damaged or defective, you could return an item in the
same condition as you received it with the original box and/or packaging intact within
30 days from the date of receiving it. Once we receive the returned item, we will
inspect it and if the item is found to be defective or damaged, we will process the
refund along with any shipping fees incurred within a week as of the date you requested
In the unusual circumstance where the item received is wrong, you can return the item in
the same condition you received and in the original box and/or packaging intact. Once we
receive the returned item, we will process the refund along with free 14 day returns.
There are a few certain scenarios where it is difficult for us to support returns:
If you change your mind before receiving your item, just call us to cancel your order and
we will process the refund along with any shipping fees applied. If you wish to return
the item after receiving it, you have up to 14 days to return them, keeping the below
rules in mind:
Typically, Courier representative will contact you within 3-5 days from the day you
requested a return.
At the moment, you will not be able to contact the courier company directly. However,
once our courier representative contacts you to schedule the time for the pick-up of a
return item, you may provide your preferred timings to them.
There may be situations in which you were not able to return items within the 14 days, in
such cases please contact through the Contact Us
page to file a complaint. Complaints are handled on case by case basis. However, all
acceptable returns as per Consumer Protection Laws will honor the outlined duration.
If you have paid through electronic means (Credit or Debit card), the paid amount will be
refunded to your card. The amount paid may take up to a month to reflect in your card
statement , depending on individual’s bank process.
If you have paid through Cash on Delivery (COD), the money would be refunded in the form
of Technology Valley credit and will be credited as vouchers through Technology Valley website or through our courier representative delivering cash to the customer hand to hand.
At the moment, Technology Valley does not offer replacement or exchange of an item; however you can
still return an item and receive a full refund.
We accept return of item only if it is in an unopened, original box and/or packaging
intact with all labels and barcodes on it, however in this case, please check the Help
Center for more information.
A brand-new, unused, unopened, undamaged item in its original packaging . Packaging
should be the same as when it was delivered to you.
At the moment, the item can be returned to us only though one of our assigned courier
You can return an item for free within 14 days from delivery date, and 30 days for
defective and not fit for purpose items, whereby Technology Valley covers all the shipping